Shipping & Delivery Policy

1. Order Processing Time

All orders are carefully processed and prepared for shipment by our team:

• Standard Processing: 24-48 hours (Monday-Friday)
• Weekend Orders: Processed on the next business day
• Holiday Orders: May experience delays during major holidays
• Verification Required: Orders requiring additional verification may take 2-3 business days

2. Shipping Methods & Delivery Times

2.1 Domestic Shipping (Within Country)

2.2 International Shipping

3. Discreet & Secure Packaging

We understand the importance of privacy. All orders are shipped with the utmost discretion:

• Unmarked Packaging: Plain, neutral boxes or envelopes with no branding
• Generic Sender Name: No mention of "DarkChemSite" on the package
• Secure Sealing: Tamper-evident packaging to ensure product integrity
• Proper Cushioning: Products are carefully packed to prevent damage
• Confidential Labels: No product descriptions on shipping labels

4. Order Tracking

4.1 Tracking Information

Once your order ships, you will receive:

• Shipping Confirmation Email: Sent within 24 hours of shipment
• Tracking Number: Unique tracking code for your order
• Carrier Information: Name of the shipping carrier
• Estimated Delivery Date: Expected delivery timeframe

4.2 How to Track Your Order

5. International Shipping Information

5.1 Customs & Duties

For international orders, please be aware:

• Customs Fees: You are responsible for all customs duties, taxes, and fees
• Import Regulations: Ensure products are legal to import in your country
• Customs Delays: Packages may be held for inspection, causing delays
• Refused Shipments: We cannot refund orders refused due to customs issues
• Declaration Value: We declare the actual product value on customs forms

5.2 Restricted Countries

We currently do not ship to the following countries due to legal restrictions:

5.3 Address Requirements

To ensure successful international delivery:

• Provide complete and accurate address including postal code
• Include phone number for customs clearance
• Use English characters for address (if applicable)
• Specify any special delivery instructions

6. Delivery Issues

6.1 Lost or Stolen Packages

If your package is marked as delivered but you haven't received it:

1. Check with neighbors, building management, or household members
2. Look for delivery notices or alternative drop-off locations
3. Wait 24 hours as carriers sometimes mark packages delivered early
4. Contact the shipping carrier directly with your tracking number
5. If still missing after 48 hours, contact us at info@darkchemsite.com

Note: We are not responsible for packages stolen after delivery confirmation. Consider using a secure delivery location.

6.2 Damaged Packages

If your package arrives damaged:

• Do Not Open: Keep the package sealed if possible
• Take Photos: Document all damage to packaging and contents
• Contact Us Immediately: Email photos within 24 hours
• File Carrier Claim: We will assist with filing a claim

6.3 Wrong or Missing Items

If you receive the wrong item or items are missing:

• Contact us within 48 hours of delivery
• Provide your order number and photos of received items
• We will arrange for replacement or refund
• Return shipping will be covered by us for our errors

7. Shipping Restrictions

Due to the nature of our products, certain restrictions apply:

• Research Use Only: Products must be used for legitimate research purposes
• Legal Compliance: You are responsible for ensuring products are legal in your location
• Age Verification: Must be 18+ to receive shipments
• Signature Required: Some orders may require signature upon delivery
• PO Boxes: We do not ship to PO boxes for security reasons
• Freight Forwarders: Use of freight forwarding services is prohibited

8. Shipping Support

Need help with your shipment? We're here to assist: